What is a "cookie" your website says I need to enable them?
A cookie is just one or more pieces of information stored as text strings on your machine. A Web server sends you a cookie and the browser stores it. The browser then returns the cookie to the server the next time the page is referenced.
The most common use of a cookie is to store a user ID.
For more information on cookies you can visit How stuff works: Cookies.If you are receiving and error at our store saying you must enable cookies, please follow these Directions depending on which browser you are using:
If you are using Mozilla FireFox:
1.At the top menu in the browser go to TOOLS>OPTIONS
2.In the new dialog window that pops up, click Privacy
3.Check ACCEPT COOKIES FROM SITE
4.Click OK
5.You should now be able to view our site.
If you are using Internet Explorer
1.At the top menu in the browser go to TOOLS>INTERNET OPTIONS
2.In the new dialog window that pops up, click Privacy
3.Slide the drag bar down to medium
4.Click OK
5.You should now be able to view our site.
These are the two most common browsers used. If you are using another browser and still need help, you can view that browsers support/help page on how to enable cookies.What is your website best viewed in?
Mozilla Firefox and windows operating system.
Where can I get Mozilla Firefox?
Why did I lose all the items in my shopping cart?
Our Shopping cart system like many other online stores is cookie based. If you do not have cookies enabled or you delete your cookies, you will also lose the items saved to your shopping cart.
How come when I log in at another computer my order is gone?
As stated above, our shopping cart is cookie based, another computer will not have the cookie with your stored information on it.
All you have to do is get your COUPON CODE, click ENTER COUPON below your shopping cart on the right side of the page, and enter the code in the pop-up window then click ok. However you can not use more then one coupon at a time.
Can I use more then one coupon?
No you are not able to apply more the one coupon per order.
Why can't I add items to my cart?
You must have Javascript enabled.
What is Javascript, how do I enable it, and where do I get it?
We use Javascript on our website to do various functions, like adding items into your cart.
You can enable Java by:
IN MOZILLA FIREFOX:
-TOOLS>OPTIONS>CONTENT>check ENABLE JAVASCRIPT
IN INTERNET EXPLORER 7
TOOLS>INTERNET OPTIONS>SECURITY>Raise the slider to a medium-high level.
You can also click custom level... then scroll down to scripting, and scripting of java applets make sure to click enable javascript.You can also visit this microsoft website for more help: http://support.microsoft.com/gp/howtoscript
How do I opt-out from your email list?
To use your resller ID simply send an e-mail to support@vicalla.com with you ID and e-mail address. Once you are approved, you can enter the reseller ID during checkout.
How do I opt-out from your email list?
Vicalla does not rent, trade or sell your personal data to third parties. For customers that make purchases, E-mail addresses are collected and used to notify customers about Specials, site improvements and upcoming events. If you do not wish to have your E-mail address on our E-mail List, please let us know by clicking the unsubscribe link at the bottom of the newsletter you receive.
If your question was not answered here, please contact support@vicalla.com.
